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NINETEENTH HOLE BREWING

Policies

TERMS & CONDITIONS

By placing your order you are agreeing to the terms and conditions set out below. Use of any functionality of nineteenthholebrewing.com constitutes acceptance of the Terms and Conditions.

Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.

Nineteenth Hole Brewing reserves the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms. 

 

GENERAL

You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When ordering and making a payment you will be required to confirm that you are aged 18 or over.

If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to sign for delivery.

We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.

While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases we will contact you and offer a substitute with the same or greater value.

We reserve the right to withdraw or replace products online without notice. Product prices and specifications are also subject to change without notice.

We make every effort to ensure that the information on this website is correct. However, Nineteenth Hole Brewing takes no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.

Even where your payment is accepted by our systems, no contract shall exist until Nineteenth Hole Brewing have dispatched the items to you.

Nineteenth Hole Brewing will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.

 

PAYMENT

Payment can only be made using credit/debit cards through our Rapyd Payment System. We cannot take orders by phone or email. Payment will be taken at the time of ordering.

 

DELIVERY

We always aim to deliver your order promptly but cannot accept liability for delay. We aim to complete UK orders within 5 days of the package being dispatched. Non-UK delivery timelines may vary.

Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

It is the responsibility of the customer to report goods damaged in transit. We shall not be liable to pay any compensation to you, other than any refund as stated below. No compensation can be offered for loss of wages due to failed or late deliveries.

Customers accept responsibility for the safe storage and use of the products upon receipt. Nineteenth Hole Brewing is not liable for damage caused by customer mishandling. 

Alcohol is best enjoyed in moderation.

Privacy Policy

We collect and use Information when you interact with us, when you use our products and services, and when you visit our websites. This Information is used to: Deliver and provide products or services; establish and maintain customer accounts; contact you about our products and services and direct offers or promotions to you; and monitor website statistics. 


The “Information” that you provide may include your name, date of birth, email address, telephone number, delivery address, billing address and password. You may actively give us Information about yourself when you  email us or contact us via our contact form.

We do not sell customer data that we collect on our site to any other type of business. 

for any queries relating to our privacy policy please contact us at: hello@nineteenthholebrewing.com

Refund Policy

If there is a problem with your order, items are faulty, or you wish to return goods for any other reason, please contact us at hello@nineteenthholebrewing.com

 

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at hello@ninteenthholebrewing.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.

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